Our customer service is available Monday to Friday 8:30 am – 5:30 pm (GMT)

Call us on +44 (0) 2081 677 085 or Email us at  [email protected]

Lord Shayne is a high-end luxury brand that embodies timeless sophistication and innovation. Rooted in the rich tradition of Italian craftsmanship, we fuse superb creativity with artisanal excellence to create pieces that transcend fashion. Every item is crafted using the finest materials and the highest standards of Italian handcrafting — techniques so intricate and refined, they cannot be replicated by machine. This meticulous attention to detail ensures that Lord Shayne is not just a brand, but a true expression of modern luxury.

Lord Shayne is a global luxury brand with a presence across five continents through our branches and exclusive retail partners. We proudly ship worldwide, ensuring our clients can experience the elegance of Lord Shayne no matter where they are.

If a Lord Shayne House has not yet opened in your country, your order will be seamlessly fulfilled by the nearest location in your region. We guarantee swift processing and global shipment within 24 hours of purchase.

At Lord Shayne, we offer complimentary standard shipping on all orders, as part of our commitment to exceptional client service.

* Standard Delivery: Arrives within 1 to 3 business days, at no additional cost.

* Overnight Delivery: Available for a £15 fee. Orders must be placed by 11:00 AM to qualify for next business day delivery.

We ensure every order is handled with the utmost care and delivered promptly, reflecting the standards of the Lord Shayne experience.

Returns
You may return any non-final-sale item purchased on lordshayne.com within 28 calendar days from the delivery date for a full refund.
To be eligible for return, all products must be:

* In original condition: unused, unwashed, unaltered, and unworn
* Returned with all original tags attached
* Packaged in the original packaging and protective wrap, including (if possible) the original delivery box
* Accompanied by a copy of the original invoice

Footwear must be tried on only on carpeted surfaces to preserve the soles. All footwear returns must include the original shoebox, dust bags, and any branded packaging. Please note: shoeboxes are part of the product and must not be used as shipping boxes—they must be placed within suitable outer packaging for return.

Final Sale Items
Underwear is final sale and not eligible for return or exchange.
Sale merchandise is also final sale. We do not offer price adjustments on previously purchased items.

To initiate a return, please contact our Client Services team at
📞 +44 (0) 2081 677 085 or 📧 [email protected]
Our team will guide you through either a collection or drop-off return service.
For more information, please visit our Shipping & Returns page.

Exchanges
At this time, lordshayne.com does not support direct exchanges.
To exchange an item, please return the original product through our return process and place a new order online.
Please note that certain products—such as personalised or altered items, sale merchandise, and other non-returnable items—may be excluded from returns or exchanges.
For full details, visit our Shipping & Returns policy.

At Lord Shayne, we ensure a seamless and transparent delivery experience.
Both Lord Shayne and our courier partners will keep you informed of your order’s progress via email and/or SMS, from the moment your order is processed until it arrives at your door.

If you have registered an account, you may also track your order by signing in and navigating to My Account > Order Status.

For any further assistance regarding your order, please contact our Client Services team:
📞 +44 (0) 2081 677 085
📧 [email protected]

We are here to support you at every step of your Lord Shayne experience.

We accept major credit/debit cards such as VISA, MASTERCARD, AMERICAN EXPRESS as well as PAYPAL.

You are welcome to shop at Lord Shayne without creating an account.

However, by registering with us, you unlock a more personalised and seamless experience, including the following benefits:

* Track your orders and view your purchase history in one place

* Easily request returns directly through your account

* Save your favourite items, including sold-out products, to your personal wish list

* Enjoy early access to new collections and exclusive arrivals

* Save your address and payment details for faster, effortless checkout in the future

If you wish to cancel your order after payment, please contact us as soon as possible:

📞 +44 (0) 2081 677 085
📧 [email protected]

We will make every effort to accommodate your request. However, please note that once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already been dispatched, you may return it in accordance with our Returns Policy once it has been delivered.

To update your registered email address:

1. Sign in to your Lord Shayne account using your current email and password

2. Navigate to “My Account”

3. Click on “Edit Your Account Information”

4. Enter your new email address and save the changes

If you encounter any issues or require assistance, please contact our Client Services team at:
📞 +44 (0) 2081 677 085
📧 [email protected]

Simply click Login/Register or the “My account” icon from the Homepage.

Please click Login or “My account” icon from the homepage and click “Forgot Password?”. A password reset link will be sent to your registered email.

YES. You, or an authorised person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you.

Yes — we are pleased to offer complimentary gift wrapping for your order.

Your item will be beautifully presented in our signature Lord Shayne purple gift box, tied with a Lord Shayne logo-printed ribbon, and adorned with a personalised gift note.

To include gift wrapping:

* Simply select the gifting option at checkout, and

* Add your gift message in the space provided if you’d like a note included.

Whether it’s a special occasion or a thoughtful gesture, we ensure your gift arrives with the elegance and distinction of the Lord Shayne experience.

Lord Shayne Eyewear is backed by a 2-year manufacturer’s warranty from the date of purchase. This warranty covers any manufacturing defects, including but not limited to:

* Breakage of solder or weld points

* Discolouration of finishes not associated with normal wear

* Loosening of embedded hinges or any other defective ancillary parts or details of the frame

Please note, abused eyewear is not covered under warranty.

For more information or if you need assistance, please contact our Customer Service team at:
📞 +44 (0) 2081 677 085

We are here to assist you with any warranty inquiries.

Simply click “UNSUBSCRIBE” at the bottom of any email marketing communication.

All items purchased from the Lord Shayne Boutique, Affiliated Partners Boutiques or lordshayne.com are guaranteed to be 100% authentic.

We do not verify the authenticity of merchandise purchased from unauthorised dealers or third-party websites. To ensure the genuine Lord Shayne experience, we recommend purchasing exclusively from our official boutique or website.

There are size guides available at the bottom of the home page “SIZE GUIDE” and on men’s shoes, men’s belts and women’s shoe product pages.

At Lord Shayne, we are fully committed to ensuring the security of your personal data at the global level. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to safeguard your data. This technology encrypts your information before it is transmitted, protecting it from unauthorised access.

In addition, we take reasonable measures to ensure that any third-party business partners to whom we transfer your personal data will provide sufficient protection to keep it secure.

Your privacy and security are of the utmost importance to us, and we continuously strive to maintain the highest standards of data protection.

To access certain features of our website, we may collect or request the following personal information:

* Email address

* Full name

* Mailing and billing addresses

* Telephone number

* Gender

* Birthdate

* Message and gift recipient details (such as name, address, telephone number, and email)

This information is collected to enhance your shopping experience and provide services tailored to your needs. For more details on how we collect, use, and protect your data, please visit our Privacy Policy.

All prices on lordshayne.com are VAT inclusive, ensuring full transparency and no hidden costs.